Refund & Return Policy

MOOSE SIGNATURE REFUND POLICY

Last Updated: 3/4/2025

Thank you for shopping at Moose Signature! We want to ensure you have a satisfying experience with your purchase. Please read our Refund Policy carefully to understand your rights and responsibilities.

1. Returns and Refunds
   
   1.1 Damaged or Defective Products:
   
   If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We may require photo evidence of the damage or defect to process your request.
   
   1.2 Incorrect Item Received:
   
   In the rare event that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be sent to you, and if necessary, provide instructions for returning the incorrect item.
   
   

2. Conditions for Refund Eligibility
   
   2.1 Unopened and Unused Products:
   
   To be eligible for a refund, the product must be unused, unopened, and in the same condition as received. Any product that shows signs of use or is missing parts for reasons not due to our error may not be eligible for a refund.
   
   2.2 Return Authorization:
   
   Before returning any product, please contact us to obtain a Return Authorization (RA) number. Products returned without an RA number may not be processed.
   
   

3. Refund Process
   
   3.1 Refund Method:
   
   Refunds will be issued to the original payment method used for the purchase.
   
   3.2 Processing Time:
   
   Please allow 7 days for your refund to be processed after we receive the returned item. The processing time may vary depending on your payment provider.
   
   

4. Shipping Costs
   
   4.1 Return Shipping:
   
   Customers are responsible for return shipping costs unless the return is due to Moose Signature's error.
   
   4.2 Non-Refundable Shipping Costs:
   
   Shipping costs are non-refundable unless the return is a result of our mistake (e.g., you received a damaged or incorrect item).
   
   

5. Contact Information
   
   

If you have any questions or concerns about our Refund Policy, please contact us at contact@moosesignature.com.

Thank you for shopping with Moose Signature!